Headline: United Airlines: The Hollywood Production Powerhouse
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With a fleet of over 600 aircraft and plans for 1,000 in the coming years, United Airlines boasts one of the largest in-flight entertainment selections in the sky. However, few know that the airline plays a vital role in the success of entertainment projects beyond the cabin.
Through the United for Business entertainment program, tailored specifically for the unique needs of film and television productions, United collaborates with crews of all sizes throughout the travel process. From seamless logistics management to convenient connections, United helps productions save expenses and access a global network of filming locations.
"We see ourselves as co-producers of your film," says Jon Purpura, Director of Entertainment Sales at United. "We ensure cost-effective production solutions while providing an exceptional travel experience."
United's commitment to service shines through its personalized support desk, which offers 24/7 assistance from entertainment travel experts. "Our exceptional customer service is a game-changer, with customers often booking with us expressly for their support," adds Purpura.
By listening closely to feedback and adapting to industry needs, United has fine-tuned its offerings to meet the nuanced requirements of entertainment professionals. The airline's recent expansion to include Mongolia and other international destinations has further enhanced its ability to connect filmmakers with potential shooting locations.
Despite not operating direct flights to all destinations, United partners with 25 JV airlines to facilitate seamless connections to over 1,150 destinations worldwide. "We actively seek to expand our network based on insights gained from location managers and film incentive programs," explains Purpura.
For professionals facing travel complexities, United's mobile app with Agent on Demand provides real-time support. "We understand the importance of quick problem-solving for production teams," says Andrea Robertson, Managing Director of Sales at United. "Our agents are highly knowledgeable and committed to providing personalized assistance."
United's ultimate aim is to mitigate travel anxiety and foster a sense of value among its customers. "We build strong relationships with our clients and strive to create tailored experiences that make travel enjoyable, regardless of the project's scale," says Purpura.
Robertson concludes, "Our goal is to become the undisputed airline of choice for the entertainment industry. We invite feedback and are committed to continuously improving our offerings to provide the best possible travel experiences for our valued customers."